WHAT IS YOUR SHIPPING POLICY? 

FOR ORIGINALS & LIMITED EDITIONS:  Shipping times range from 2-9 business days. Tracking information will be emailed to you as soon as available.  Shipping for these originals will be based on your cart total. Orders below  $22.99 and orders over $600.00 is eligible for free ground shipping  within the continental USA!   For orders between 23.00 and 599.99 range from $5.99 to $29.99 and for expedited shipping the cost ranges from $6.99 to $79.99. 

 For shipping policies for the Print products, please see below. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS? Due to the nature of artwork, we do not accept returns on original artwork; all sales are FINAL.                 

We do our utmost to ensure that your artwork is packaged carefully and arrive safely at their destination. All artwork is insured and tracked. If you receive the product and it is damaged, please keep all packaging and products and take a picture of both the packaging and the artwork and send it to info@artbylale.com so that we can issue a refund after approval.   

Cancellations: Here at Art by Lale, we want to ensure you’re completely satisfied with your purchase.  If you cancel your order (excluding prints) before the item ships (usually within 24-72 hours), we will accept your cancellation.  However, there will be a 15% fee that will be applied.  

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by providing your email to us ! You can also follow us on our social media pages as we are constantly posting about new work! 

Instagram 

Facebook

FOR PRINTS  To choose the medium for your fine art print, select the picture and it will guide you through the paper choices, sizes and frames if applicable.  During this if you have any questions or would like recommendations, please feel free to contact me at info@artbylale.com. 

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total in most cases it is as follows below.  (For the most accurate shipping prices please check your cart as the cost for some items such as coasters may be different.) 

*NOTE: For the most accurate shipping prices please check your cart as the cost for some items such as coasters may be different.

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

• Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
• Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost. We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us HERE  with the details of what will be in the order and the address it will be shipped to.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

• We do not accept returns; all sales are FINAL.
• We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
• If your prints arrive damaged, please keep all packaging and contact info@artbylale.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  All print sales are final. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.